Refund policy

We want you to be completely satisfied with your purchase from [Your Online Store Name]. Please take a moment to review our Return Policy to ensure a seamless return process.

1. Eligibility for Returns:

  • We accept returns for most items within 10 days of the purchase date.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that have been used, damaged, or altered may not be eligible for return.

2. Non-Returnable Items:

  • Certain items are non-returnable for hygiene and safety reasons, including but not limited to used items. Please ensure you review the product descriptions before making a purchase.

3. Return Process:

  • To initiate a return, please contact our customer support team at bohemianworksnj@gmail.com. Provide your order number, the item you wish to return, and the reason for the return.
  • Our customer support team will guide you through the return process, including providing you with a return authorization and any necessary shipping instructions.

4. Return Shipping:

  • The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item received, damaged item).
  • We recommend using a trackable shipping method and retaining your shipping receipt until the return process is complete.

5. Inspection and Refund:

  • Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria. If the item is approved for return, a refund will be processed.
  • Refunds will be issued to the original payment method used for the purchase. Please allow 14 business days for the refund to appear in your account.

6. Exchanges:

  • We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process for the unwanted item and place a new order for the desired item.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 5 days of receiving the order. We will arrange for a return and we may require photos or additional information to process the claim.

8. International Returns:

  • For international returns, the customer is responsible for any customs duties, taxes, or fees incurred during the return shipping process.

9. Restocking Fee:

  • A restocking fee of 1% may be applied to certain returns, especially for items that require extensive processing or repackaging.

10. Contact Us:

  • If you have any questions or concerns regarding the return process or specific items, please reach out to our customer support team at bohemianworksnj@gmail.com

By making a purchase from Bohemian Works Studio, you agree to the terms outlined in this Return Policy. We are committed to providing you with excellent service and addressing any issues that may arise during your shopping experience.

Thank you for shopping with us!